Vladislav Solodkiy, managing partner at Life.SREDA, Singapore-based fintech VC, and author of The First Fintech Bank’s Arrival book.
To my great embarrassment, I read “Delivering Happiness” by Tony Hsieh (CEO and ex-owner of Zappos, which was sold for $1,2B to Amazon) only at the beginning of 2013, although it was published in 2010. Filled with its very special “chemistry” and energy, the book describes a journey of this entrepreneur from its very beginning. Basically, the book is about corporate culture and values that unite employees. It illustrates that meeting not only functional needs, but also intellectual, spiritual and aesthetic needs of customers is more important than the chase for money. Money comes as the result of this approach. In June of 2013 my team and I visited Tony Hsieh at Zappos’ headquarters. Later some of our portfolio companies also visited Zappos. (more…)