Standard Chartered has launched the group’s first digital bank in Africa – opening virtual doors in Côte d’Ivoire. The bank is the first of its kind in the country.
Sunil Kaushal, regional CEO, Africa and Middle East at Standard Chartered, describes the launch as “a key milestone on the bank’s digital journey”.
Jaydeep Gupta, regional head of retail banking, Africa and Middle East, adds that the team took into consideration the feedback from the customers at each stage of the design process, which resulted in a comprehensive mobile banking functionality – 70 banking services are available through the app.
“In addition, for the first time, the client onboarding journey has been digitised and in under 15 minutes a client can open a new account through the app,” Gupta says.
“What has also been introduced is the ability for clients to track and trace a request submitted, which is a first for Standard Chartered. This is something we are very proud of.”