Starting today, U.S. Citi credit cardmembers can track the steps of their replacement card delivery in real-time within the Citi Mobile App for iPhone or Android or through Citi Online.
Citi cardmembers will be able to track the status of their cards in instances of natural reissuance (card expired and chip upgrade), during product conversions, or if it’s been lost, stolen, or damaged. Citi is the first major credit card issuer to offer real-time card replacement tracking online and on its mobile app.
“As we redesign the banking experience to be increasingly in the palms of our cardmembers’ hands, Citi is quickly creating simple, next-gen solutions for our customers’ banking needs,” says Alice Milligan, Chief Customer and Digital Experience Officer for Citi Global Cards and Consumer Services. “Having real-time insight into the status of their card delivery will provide our customers with more peace of mind and enable them to plan ahead.”
Citi customers will now be able to monitor when their replacement card was processed and its expected arrival. They will also be able to track the package if it was sent via FedEx. Finally, customers will be able to activate their card through the tracker.
This launch follows the recent introduction of Citi Quick Lock, which is a new functionality that enables Citi customers to “lock” their account with a simple tap or click within Citi Online or the Citi Mobile App. The Citi Quick Lock feature helps ensure that no unauthorized charges are made while a card is misplaced and upon locating a misplaced card, Citi customers can simply “unlock” their account just as easily. Citi also recently introduced the ability to dispute certain credit card charges, view or download PDF statements, as well as view FICO scores for free within the Citi Mobile App.
First appeared at Finextra