By Finextra
Eckoh and WorldPay have carried out what they claim is the world’s first Apple Pay payment via a phone voice call.
The service – currently a proof-of-concept – means that when a customer is on the phone to a call centre worker, a message is sent to their device linking to their Apple Pay app and they are asked to confirm payment, with an alert sent to the staffer.
With card-not-present fraud on the rise, Eckoh says that authorising payments via Apple Pay is more secure than a traditional telephone transaction. The card is tokenised by the Apple system and the device-based fingerprint authentication is brought into play.
Because a customer’s credit or debit card data is never shared with the contact centre, PCI DSS requirements are taken away, ensuring the best levels of payment security and PCI DSS de-scoping.
